Aegis plans to recruit 11,000 this fiscal, launches grooming center for managers
The business process outsourcing unit of India’s Essar Group, Aegis Ltd. intends to recruit as many as 11,000 personnel during the 2010-11 fiscal. At the same time, the BPO firm announced that it has launched an institute for grooming people for customer relationship management in collaboration with Indian Institute of Management (IMM)-Indore and two different organizations – Service Quality Centre (SQ Centre) and Customer Operations Performance Center (COPC Inc.).
Quoting Aparup Sengupata, managing director and global CEO of Ageis, The Economic Times reports that the BPO firm is preparing to employ close to 11,000 personnel during the current fiscal with a view to fill up the existing vacancies in different verticals, including telecom, business, financial services and insurance (BFSI) as well as healthcare. While nearly 50 per cent of the recruitment will be from India, the remaining will be from overseas nations.
Meanwhile, another website reports that the BPO firm in collaboration with IIM- Indore, Service Quality Centre (SQ Centre) and Customer Operations Performance Center (COPC Inc.) has set up the Institute of Customer Experience Management (ICEM), a pioneering organization aimed at training apprentices exclusively for the service industry by way of concentrating on customer life-time value and customer experience. The company intends to set up similar academies in other parts on India too.
Aegis president (Aegis Global Academy) Subir Ghosh will lead the new project. The center has been inaugurated at Coimbatore in Tamil Nadu, India, and covers and areas of 40,000 sq. ft high-tech infrastructure. The institute will admit 400 students for a post-graduate residential program for duration of 15 months. Classes for the first bart will commence from August this year. It is learnt that Aegis has already partnered with top services firms in banking, insurance, telecom, and retail for industry for this project and will also intern and provide placements prospects for the successful students.
According to the director of the IIM-Indore, Prof Ravi Chandran, presently there is a pressing necessity of the hour for people focused in the facets of customer lifecycle management and customer experience management – perceptions that propel productiveness in the services industry. He said that IIM-Indore was delighted to collaborate with Aegis and present this distinctive program that would find takers from the industry, he emphasized.