Global IT outsourcing clients such as General Electric, Citibank, along with many others are gradually allocating a portion of their business to localized vendors in different countries. There seems to be a growing feeling among these companies that instead of getting over-reliant on offshore locations such as India for their entire outsourcing needs, it is [...]

India’s leading technology firms are pursuing Target for a multi-million dollar outsourcing deal. The United States’ second-largest retailer currently has a center in Bangalore wherein it has 1,500 employees working for the software development and maintenance operations.
According to the Economic Times, an executive from one of the interested IT companies said that they have had [...]

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International credit ratings firm Standard and Poor’s has chosen India to be the location of an offshore site as it will transfer more of its analytical jobs to the country.
As business strengthens, S&P will be relocating more of its jobs to Mumbai, said Deven Sharma, president of S&P, in an interview with the Economic Times [...]

Continuing its expansion in one of India’s latest business process outsourcing hubs, Tech Mahindra announced that it opened a new 1,000 person BPO office in Chandigarh, India.
Tech Mahindra, one of India’s leading IT solution providers that primarily caters to the telecommunications industry, stated the facility will accommodate 500 seats immediately and will have another 500 [...]

A study made by research firm XMG Global showed that call center agents, particularly mid-level executives, including supervisors, team leaders and mid-managers, are more interested in “quality of life” incentives or non-cash benefits to stay on their jobs instead of the traditional high salaries.
The study, conducted in three top offshoring locations, the Philippines, India and [...]

Experts who attended the recent One Cebu Business Summit held in Cebu City, Philippines have all agreed that the so-called “Queen City of the South” is poised to become a major hub for business process outsourcing (BPO) industry in the region.
University of the Philippines economics professor Cayetano Paderanga Jr., one of the guests [...]

With the aim of boosting their ITES/BPO sector, Hangzhou-based service providers have teamed up with California-based firm Avasant, a leading sourcing consulting company.
Hangzhou Association of Sourcing Services singed a memorandum of understanding with Avasant that will provide training services and go-to-market strategy advisory services to aid providers in this Chinese city. The agreement between the [...]

American Express is exploring a sale of part of its BPO unit’s travel-related services in India. The projected $300-million sale would follow the trend of other multinational companies that have divested their business process outsourcing units in the country.
In a report published by Economic Times of India, sources revealed that discussions were underway to sell [...]

Regulation can be a significant burden to businesses across the globe.  In many cases, these burdens are higher in the more popular offshore outsourcing locations.  The cost of regulation directly impacts captive operations, but those firms outsourcing to a third parties also bear the cost through higher rates.
The leading comparative measure of the impact of [...]