Convergys to take on 3,600 new professionals in Philippines
Globally leading provider of outsourced, integrated, customer care and billing services, Convergys Corp. plans to recruit 3,000 new professionals for enhancing the workforce at the firm’s 12 contact centers in the Philippines. Incidentally, the Cincinnati-based BPO firm is presently the largest employer in the Philippines private sector.
A website report quotes Convergys’ Philippines country manager and Asia-Pacific and EMEA director Marife Zamora as saying that the proposed recruitments would augment the company’s workforce to approximately 25,000 in the country by the end of 2010. Presently, the company employs around 20,000 people in the Philippines.
According to Zamora, an expansion project undertaken by Convergys in the Philippines made room for 2,300 extra workstations for its contact centers in the country and enabled generating 3,000 new employments. The new recruits would be based in the company’s contact centers in Metro Manila (2,800), Cebu City (2,000) and Bacolod City (600). She further revealed that the stupendous performance and high client demand for services from the Philippines enabled the company to undertake the expansion program.
Ever since Convergys commenced operations in the Philippines way back in 2003, it has opened 12 contact centers in the country – Metro Manila (7), Cebu City (3) and one each in Bacolod and Sta. Rosa, Laguna. The company offers services to an assortment of industries that include technology, financials, telecommunications, healthcare, cable, retails and several other sectors.
In order to fill the vacancies at its different contact centers in the Philippines, Convergys has lately been depending on the social media networks. The company has opened new pages especially for recruitment in social media websites, such as Twitter, Facebook, Multiply and Friendster, where interested candidates may search for ‘Convergys Philippines’ and send in their applications to the company’s HR department. According to Convergys director (business development), Jomari Mercado, by utilizing the power of the social networking sites, the company aims to reach out to the talent pool using these social media websites. He said that the approach was not only cost effective, but also helped them in addressing the right kind of talents.
Meanwhile, Convergys executives in the Philippines have been endeavoring to enhance the English-speaking skills of their existing talent pool with a view to provide top-notch services to its global clients.