Infosys BPO introduces improved sales, fulfillment outsourcing facilities
The business process outsourcing arm of the Indian IT major Infosys Technologies, Infosys BPO has introduced an advanced industry-specific facilities in the field of sales support and execution processes. The new services offered are being considered as exceptional as unlike in the instance of majority of the BPO services, they will not only have an influence on the general and administrative expenses, but also on the expenditure on the merchandise sold. This would, in turn, help to foster the natural competitive position of any firm.
According to website report, the improved outsourcing services launched by Infosys BPO, especially the sales support facilities, would also have a favorable impact on the revenues of the client organization as it would have an influence on vital metrics, including revenue recognition and revenue assurance. The collection of sales support services would also lessen the time used up by sales businesses in non-utility administrative jobs, thus, easing up time and improving efficiency. The set of facilities comprise customer profiling, lead qualification, quoting, pricing, channel partner support and service revenue assurance.
On the other hand, the suite of fulfillment operations of services has been devised with a view to optimize as well as impel competence in the supply chain processes of a firm. The range of services in this area comprises multi-industry facilities, such as demand planning, order management, inventory management, replenishment planning as well as forward and reserve logistic maintenance.
Providing details regarding the justification behind the augmentation in sales and fulfillment services offered by the BPO firm, the company’s Practice Head (Fulfillment and Sales), Rajiv Raghunandan stated that notwithstanding the economic revival that is being witnessed across all industries, the recession during the last year has compelled firms to assess each characteristic of their respective portfolio as well as the related functioning pattern. The appraisal has not been only regarding cost cuts, but also regarding ingeniously controlling outsourcing to guard revenue, grow revenue as well as progressively induce the cost of revenue. He said the Infosys BPO believed that in this milieu the improved sales and fulfillment offered by the company becomes relevant to a varied group of stakeholders in international business, including marketing, sales, supply chain, customer services and logistics.
In effect, the sales and fulfillment performance is presently responsible for approximately 20 per cent revenues of Infosys BPO by means of the facilities proffered to customer groups, inclusive of several Fortune 500 companies across the globe and industry verticals. The enhanced offerings are aimed at adding more customers in the sales and fulfillment services area during 2010.