Non-voice services new trend in Philippine BPO industry

In the initial years, the BPO industry in the Philippines was commonly designated as ‘call center firms. To a certain extent this was true, since major of the outsourcing companies in this country mainly provided customer support services – basically a voice-based facility. Nevertheless, as the Philippines BPO industry matured and expanded and turned into a major business strategy of multinational companies, the jobs of these outsourcing firms expanded. Now, international businesses demanded something more than mere customer service from their outsourcing vendors. The new customer demand made the management of the BPO firms in the Philippines, which include local as well as foreign teams, deal with the situation. According to a report, Web development was, in fact, among the first non-voice services offered by most of the BPO firms in the country.

In fact, setting up non-voice business process outsourcing firms has proved to be a lucrative business for several entrepreneurs primarily owing to the fact that there is less competition in this field, which also requires comparatively less investments. Over the years, the growing number of BPO firms in the Philippines, particularly those focusing on non-voice services, has offered immeasurable employment opportunities to the IT professionals as well as the graduates in this country. At the same time, investing in the BPO sector has also contributed to the Philippines government’s aim of escalating the IT capability of the nation in successive years.

Now, with several companies operating on the Philippines soil providing numerous career opportunities, IT professionals as well as virtual assistants have the option of choosing their employers and, at the same time, augment their individual expertise as they are functioning according to global standards. This, in fact, is also a great way to promote the IT literacy of the Philippines to the remaining world. While Web development was the first non-voice services offered by the BPO companies in the Philippines, presently they have also expanded their services by offering Web designing, content development and search engine optimization to their global clients.