Business process outsourcing company Startek is considering strengthening its workforce by adding over a thousand employees as the American company continues its expansion in its Philippine operations.

Startek’s second facility in this Asian BPO hub was recently inaugurated. This new center can occupy 2,100 seats located in one of the major business districts of the country.

It currently operates in its existing facility in Metro Manila which has 1,000 employees.

Startek’s chief Rod Spires was quoted by Business World as saying that their expansion plans were led by latest business opportunities and new program deals from their current clients, particularly from the telecommunications sector.

Spires added that the company would give opportunities to go through training in the US to choose employees, besides other financial incentives and benefits they offer.

Startek is a BPO services provider with services ranging from sales support, customer care, technical support, and complex order processing, among others. It has 18 operational facilities across North America.

Meanwhile, the BPO industry in the Philippines employed 70,000 more people last year. The contact center segment contributed the most number of employees in that year wherein it reached 280,000 agents overall.

The BPO industry here for 2009 earned $7.2 billion in revenues and generated 442,000 jobs. This showed an improvement from the previous year with a 19-percent revenue growth of $6.06 billion.

On the other hand, this was a slower increase compared to 2008 when revenues rose to 24 percent from the previous year.

For 2010, the BPO industry is targeting about $9-billion revenue or 26-percent growth along with expected recovery.