Stream Global plans to become biggest private employer in the Philippines
The top BPO firm in the Philippines Stream Global Services Inc. has announced that it intends to recruit around 2,500 personnel during the coming months with the view to emerge as the largest employer in the country’s private sector. Previously, the company had declared that it would hire around 50,000 personnel during the subsequent three to five years with the aim to become the country’s largest private sector employer.
Quoting a statement issued by the chairman and chief executive of Stream Global Services Inc. R. Scott Murray, a website news says that the company considers that the accessibility of well experienced and qualified personnel together with the strong English aptitude and cultural congeniality made the Philippines a prominent offshore location for outsourcing call center and customer service jobs. He further said that his company was presently assessing different sites in Metro Manila as well as in other provinces since most of its centers in the Philippines were operating to their optimum capacity.
Murray said that his company’s customers were constantly seeking service programs which harmonize exceptional service deliverance with cost efficacy. Explaining the necessity for expansion in the region, Stream Global Services chairman and chief executive asserted that this was of utmost importance for the fruition of the company’s operations in the region and would go a long way in fulfilling their clients’ requirements for superior services at lucrative prices.
Presently, Stream Global Services Inc., having its corporate headquarters for the Asia-Pacific region in the Philippines, employs over 10,000 personnel who are based at the eight centers of the company in the country – two in Cebu and Quezon City each and one in Muntinlupa City, Mandaluyong City, Makati City, Pampanga and Clark. According to Murray, the Philippines operations of the company contributed approximately 20 per cent of Stream Global Services Inc. total revenue and this was expected to increase to one third of the firm’s revenues within the next three to five years.
It may be noted here that in 2009, Stream Global Services had merged with the Philippines’ multi-business conglomerate Ayala Group’s eTelecare Global Solutions Inc. According to Murray, presently the company was looking for new acquisitions both in the Philippines as well as overseas with a view to expand its operations further.