TeleTech enters into strategic partnership with Lithium Technologies
TeleTech, a globally leading customer management, database marketing solutions and business process outsourcing firm with operations is as many as 16 countries, has entered into a unique strategic partnership with Lithium Technologies, the frontrunner in Social CRM, with a view to evolve a completely integrated solution to serve the social clients. In other words, the alliance aims at delivering the best available social customer solution. According to a statement issued by TeleTech, the latest solution merges vivacious customer networks with the offerings of the conventional customer relationship management to guarantee an encouraging first-to-last customer experience.
A news report quotes TeleTech chairman and CEO Kenneth Tuchman as saying that his firm would leverage the social customer networks as a route to provide superior customer service as well as marketing. The outcome of this would mean an utmost unified user experience that is accessible throughout customer contact channels ranging from company website to the contact hub. Tuchman claimed that the collective solution would help the clients to generate new revenues, facilitate customer management, streamline knowledge management as well as undertake customer analytics.
According to Tuchman, one of the assets that organizations usually fail to utilize completely these days is the volume of content, knowledge and sway the social customers have on any business and identification of their client experience. He added that leveraging the finest prevailing social and conventional CRM systems help their customers to make the best use of such promising asset for gaining customer, withholding them as well as their allegiance in an enhanced manner.
Meanwhile, Lyle Fong, Lithium Technologies CEO and co-founder, said that they were delighted to be able to enter into a strategic partnership with TeleTech. He said that TeleTech comprehends that the vibrant customer networks are vital for an organization’s customer-related functioning. Fong further stated that the unified solution offered by Lithium Technologies and TeleTech offers assessable return on investment (ROI) by means of superior services, savings on expenses as well as fresh prospects for revenue earnings.
Precisely speaking, the combined solutions offered by Lithium Technologies and TeleTech offers service, marketing and sales advantages to the present-day businesses that require setting up amalgamated customer management solutions. Such resolutions comprise four elements that link the gap existing between the channels of the conventional contact centers and the social media. These modules facilitate superior brand control, customer reference selling and also help to expand the reach of customer service, Fong added. Precisely speaking, they release unexploited opportunities worth millions of dollars for any enterprise, he concluded.