Wipro, Microsoft collaborate to offer global LPO services
Wipro Technologies, India’s third largest software exporter in terms of revenue, has announced that its BPO arm has entered into collaboration with Microsoft Corporation with a view to offer international legal process outsourcing for the latter’s Intellectual Property (IT) portfolio. Wipro Technologies is the global information technology services wing of Wipro Ltd.
According to an industry related news website, Wipro has been able to develop an extraordinary IP domain proficiency and capability to build up a level needed for the enormous IP portfolio of Microsoft Corporation. In fact, Microsoft and Wipro together keep on developing advanced domain proficiency, processes as well as case administration and work allotment means with a view to make the IP processes more efficient.
Wipro has started providing US Patent and Trademark recording and identifying facilities to the Intellectual Property and Licensing group of Microsoft since July 2008. Earlier, Microsoft had got the work done through a combination of in-house facilities, external law firms and offshore vendors. Now, the collaboration between Microsoft and Wipro, which possesses widespread business process outsourcing know-how, global reach and deliverance competencies, will make certain that the US-based multinational computer technology corporation avails the competence and uniformity in tandem with its operational methodology.
In fact, the changeover process was made easy by Microsoft by providing leading domain guidance to Wipro’s team. In the same vein, Wipro developed the LPO outline, paraphernalia, working out, mechanisms and metrics necessary to propel enhanced efficiency as well as diminished operational expenses for Microsoft. It may be noted that the functional thoroughness, different methods to enhance quality and appliance of tools have resulted in benefits vis-à-vis excellence and competence of the reassigned processes. Such positive effects have resulted in Microsoft to include global docketing and recording processes that are exclusively innovative US processes at Wipro Technologies.
According to the general manager of Patent Operations at Microsoft, Martin Shively, the committed Microsoft team at Wipro Technologies has turned out to be an essential part of the US computer technology conglomerate’s international patent operations. He added that the Wipro team functions in tandem with Microsoft’s internal team to handle one of the biggest and most important patent portfolios worldwide.
Meanwhile, general manager of Wipro Technologies’ KPO and LPO solutions, Saju A. Joseph said that the accomplishment of the collaboration is evidence of the innovation and commitment shown by the IP team of Microsoft and the LPO solutions experts at Wipro. He further said that in general his firm would carry on incorporating legal proficiency with process and technology with a view to diminish legal spends for its clients. In the meantime, both the tech giants continue to use the partnership to foster efficiency, innovation and cost control in the domain of LPO globally.